Return and Refund Policy for Lallantop Cake Shop
Effective Date: September 20, 2025
At Lallantop Cake Shop, we are dedicated to delivering premium quality cakes, pastries, and baked goods to make your celebrations unforgettable. As an online bakery specializing in perishable, made-to-order products, our return and refund policy is designed to ensure customer satisfaction while adhering to food safety standards and Google Merchant Center guidelines for clear, transparent policies.
By placing an order with us, you agree to the terms below. We may update this policy at any time, and changes will be reflected on our website.
1. No Returns on Perishable Goods
Due to the perishable nature of our products (e.g., fresh cream cakes, fondant designs, and egg-based pastries), we do not accept returns once an order is prepared or delivered. This ensures compliance with health and safety regulations and prevents waste, as cakes cannot be resold.
- Exceptions for Quality Issues: If your order arrives damaged, incorrect (e.g., wrong flavor or design), or defective due to our error, contact us within 4 hours of delivery with photos and order details. We will review on a case-by-case basis for a possible replacement or refund. Replacements are subject to availability, and a nominal delivery fee may apply for redelivery.
2. Cancellation Policy
Cancellations must be requested early to accommodate our preparation process. The refund amount depends on the timing relative to your delivery date:
| Time Frame for Cancellation | Refund Details |
|---|---|
| More than 48 hours before delivery | Full refund minus a 5% administrative fee (to cover preparation costs). |
| 24-48 hours before delivery | 50% refund or full store credit (no cash refund, to minimize waste). |
| Less than 24 hours before delivery | No refund; store credit at our discretion. |
| After preparation/delivery | No cancellation or refund possible. |
- How to Cancel: Log in to your account on our website or email support@lallantopcakeshop.com with your order ID. We will confirm cancellation via email.
- Non-Refundable Deposits: Custom orders (e.g., personalized designs or large cakes) require a 50% non-refundable deposit.
3. Refund Eligibility and Process
Refunds are issued only in the following cases:
- Successful cancellation within the allowed time frame (as outlined above).
- Our inability to fulfill the order (e.g., due to ingredient shortages or delivery issues caused by us).
- Verified quality issues upon delivery (e.g., damaged or incorrect items).
Non-Eligible for Refunds:
- Change of mind or taste preferences after preparation.
- Delivery delays due to incorrect address, recipient unavailability, or external factors (e.g., traffic, weather). We attempt delivery once; failed attempts result in no refund or redelivery.
- Perishable spoilage post-delivery due to improper storage by the customer.
- Custom orders meeting quality standards but not matching exact expectations (e.g., minor color variations due to lighting or ingredients).
Refund Processing:
- Refunds are issued to the original payment method (credit/debit card, wallet, or bank transfer).
- Timeline: 5-10 business days after approval (up to 15 days for international cards).
- Store Credit: Issued instantly, valid for 6 months.
- Partial Refunds: For add-ons (e.g., balloons or messages), only the affected portion is refunded.
- No Cash Refunds: All refunds are processed digitally.
If we cancel your order due to unforeseen circumstances, a full refund, including delivery fees, will be processed within 3-5 business days.
4. Delivery and Liability
- Delivery Attempts: We use trusted couriers for same-day/midnight delivery in major cities. One delivery attempt is made; if unsuccessful (e.g., recipient unavailable), the order is returned, and no refund or redelivery is offered.
- Liability Cut-Off: Our responsibility ends upon successful handover to the recipient or designated address. Post-delivery damage is not covered.
- Google Merchant Center Compliance: Our policy ensures no returns for perishables, clear shipping details, and transparent refund timelines to maintain product approval in feeds.
5. Quality Guarantee
We are committed to quality:
- All cakes are freshly baked with FSSAI-certified ingredients.
- For quality issues due to our error (e.g., stale product upon verified timely delivery), contact us within 48 hours for a goodwill gesture, such as store credit.
- Allergy Warning: Products may contain or be exposed to allergens (nuts, dairy, gluten). Check product pages for details; no refunds for allergy-related issues.
6. Contact Us
For queries, cancellations, or claims:
- Email: support@lallantopcake.in
- Phone: +91-9990814050 (9 AM – 9 PM IST)
- WhatsApp: +91-9990814050 (for quick photo submissions)
Thank you for choosing Lallantop Cake Shop! We’re dedicated to making your celebrations sweet and hassle-free. For full terms, check our website footer.